Terms of use

You represent and warrant that you are of legal age to enter into a legally binding contract in India (or, if you are not, that you have obtained permission from your parent or guardian to use the App and that they have agreed to these Terms on your behalf). It is against our Terms to register an account with false information, including accounts created on behalf of third parties or individuals younger than eighteen.

Before using our App, you may need to create an account by entering the requested information (such as your name, bio, photo, email address, location if you allow location access, and other registration information).

The one-time password (OTP) sent to your connected device is the only way to activate an account. You are responsible for maintaining the security of your account and OTP.

During registration, you consent to:

• Give accurate, comprehensive, and up-to-date information;
• Prevent unauthorised access to your account by keeping your password private;
• Not divulge or abuse your login information;
• Take full responsibility and liability for your account activity and how you use our App.

If any of the information you provide is false, incomplete, or fraudulent, we reserve the right to suspend or cancel your account.

• Membership Plans and Benefits

By subscribing to a paid membership plan within Ville (a "Membership Plan"), you gain access to specific premium features, community perks, and digital enhancements. The precise details, pricing tiers, and specific operational benefits of each Membership Plan are explicitly detailed on the subscription screen within the application prior to purchase. All pricing, tier levels, and benefit structures displayed on the in-app purchase screens are fully incorporated into these Terms of Use by reference.

• Platform-Specific Payment Processing: To facilitate secure transaction processing across different operating systems, Ville utilizes platform-specific payment gateways:

• iOS Users (Apple App Store): All transactions, billing, and subscription management for iOS users are processed exclusively through Apple’s native in-app payment system. These transactions are governed strictly by Apple's App Store Terms and Conditions and applicable App Store subscription policies.
• Android Users (Google Play Store / Alternative Billing): Membership payments for Android users are securely processed through Razorpay. All such transactions are subject to the applicable terms, conditions, and privacy policies of Razorpay.

• Pre-Payment Disclosures and Authorization

Ville ensures complete transactional transparency. Before authorizing any transaction or starting a subscription, the user will be clearly presented with the exact applicable membership fee, the nature and cost of any initial verification or trial charges, the precise billing cycle length, and clear instructions regarding automatic renewal, cancellation, and refund policies.

• Three-Day Trial Period and Automatic Billing

Membership Plan include an introductory three (3) day trial period subject to a nominal upfront processing transaction.

• Nominal Trial Charge: Upon initiating the 3-day trial, your payment method will be immediately billed a nominal, non-refundable verification and introductory fee of ₹3 or ₹5.
• Purpose and Treatment of Fee: This nominal fee is charged strictly as an authentication measure to verify the validity of your payment instrument and cover baseline gateway processing costs.  This charge is completely non-refundable and will not be adjusted against or deducted from your subsequent full membership fee.
• Automatic Full Conversion: The trial period lasts for exactly 72 hours from the moment of activation. Upon the exact expiration of the 3-day trial period, the applicable membership fee for your Membership Plan will be immediately charged in accordance with the selected membership plan and the payment terms accepted by the user.

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To guarantee uninterrupted access to Ville benefits, memberships automatically renew at the end of each billing cycle unless proactively cancelled.  You may cancel your subscription at any time. Because payment networks differ by device, you must follow the correct platform channel to stop recurring billing. iOS users must cancel manually through their native Apple ID Subscription Settings (uninstalling the app does not stop billing). Android users must cancel via the Razorpay customer portal or the in-app billing dashboard provided within Ville. All membership fees are non-refundable. Refund requests, billing errors, or transactional disputes are handled by the platform that collected the payment. iOS users must request refunds directly through Apple's support infrastructure; Android users must submit billing disputes to Ville support for evaluation through the Razorpay dashboard.

Ville provides the Referral Program that allows active, registered users to invite other eligible users or community members to join the Application. This section explains how invite codes work, how the system is protected against misuse, and how referrers are rewarded. Ville utilizes three distinct classifications of invitation codes, such as Personal Code, Admin Code, and the Broadcast Code, each governed by specific utility and usage thresholds. Every code redemption, referral linkage, and subsequent reward grant is permanently and immutably recorded in the system, providing an auditable log of user acquisition, timestamps, and relational nodes.

• Invitation Code Redemption and Registration Mechanics

The validation, reservation, and final redemption of any invitation code during the account creation process are governed by the following strict technical and transactional rules:

• Pre-Registration Validation and Preview: Prior to completing account registration, a new user may input a code to verify its validity. Before completing the sign-up process, a new user can check that a code is valid and view a short, secure preview of who invited them, without using up or invalidating the code.
• Atomic Database Allocation: When sign-up is completed, the code is reserved through a single, safeguarded database operation. If two people race to use the same last-available code, the system ensures that both cannot succeed, allowing only one transaction to clear.
• Lifetime Redemption Restrictions: Each individual user account is structurally restricted to redeeming exactly one (1) unique invitation code in their lifetime. This policy is strictly enforced independently at the core database level as a platform safeguard.
• Automated Reservation Release: If the registration process is abandoned, interrupted, or fails to fully complete for any reason after a code is provisionally reserved, the reservation is automatically released so the code is not wasted.
• Administrative Configurations: Ville retains the absolute right to toggle the platform-wide invite requirement on or off at any time via global server-side configuration settings.

• Referrers Reward Infrastructure and Milestone Logic

Active referrers who successfully invite new users to the platform are eligible for account privileges under the following strict operational rules:

• Milestone Reward Structure: Referrers earn complimentary premium (“Kin” tier) membership once they reach a set number of successful referrals—currently, one (1) month of complimentary membership for every five (5) verified successful referrals.
• Exclusion of Financial Value: This program offers no cash equivalents, digital currencies, tokens, or points-based incentives. The sole reward is the extension of complimentary premium application access time.
• Milestone Safeguards: The reward logic is designed to prevent multi-reward conflicts. A user cannot be rewarded twice for the same underlying referral milestone, even if multiple referred users complete their onboarding sequences at the exact same moment.
• Decoupled Technical Processing: The referred user is structurally independent of the reward system. If a technical error or backend delay interrupts the distribution of a referrer's complimentary month, the new member's account activation will never be cancelled or rolled back. The new user's access remains fully functional while the reward step retries separately in an isolated background process.
• System Notifications: Users will receive real-time, native in-app alerts both when a new member successfully registers using their code and when their account successfully unlocks a premium membership milestone reward.

• Audit Controls, Revocation Rights, and Program Transparency

To maintain a safe, fair, and transparent environment for all community members, the issuance, redemption, and management of all invitation codes are subject to the following administrative and logging parameters:

• System Logging: Every code redemption and reward grant is permanently and immutably recorded in the platform's security logs. This ledger maintains a definitive, timestamped record mapping the exact relationship between the referring user and the referred user.
• Administrative Revocation Authority: Ville administrators retain the absolute, unilateral right to review, audit, pause, or permanently revoke any active invite code at any time if fraud, automated scraping, or policy non-compliance is suspected.
• User Cancellation Restraints: A user may deactivate or cancel their own generated invite code at any time, provided the code is completely unused. Users are strictly prohibited from cancelling, altering, or reclaiming an invitation code once it has been successfully redeemed by an onboarding party.
• Broadcast Controls: All marketing and broadcast codes are governed by rigid, server-side configuration limits. Ville reserves the right to enforce hard maximum usage caps and definitive calendar expiration dates to ensure all promotional sign-ups remain controlled and time-bound.

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We may, in our sole and absolute discretion, modify the terms and conditions of this Agreement in whole or in part at any time for any reason. By posting the updated Terms or notifying you by other means, we will give you notice of the changes. Unless otherwise specified, the amended Terms will take effect immediately. You accept and consent to be bound by the updated Terms if you continue using our App after we have published or informed you of them. By ceasing your use of our App, you have the right to disagree with any changes.

The accuracy, completeness, copyright compliance, legality, decency of content, and timeliness of any content cannot be guaranteed. The App's content is made available with the understanding that neither we nor users are engaged in rendering legal, counselling, medical, or other professional services or advice. The App is not meant to be used for medical diagnosis or treatment of any specific issue, nor is it meant to be a replacement for medical or healthcare advice. Always consult your doctor or another qualified healthcare professional before beginning any new treatment or discussing any medical condition.

The App will be delivered 'as is' and 'as available'. We make no express or implied warranties and hereby disclaim all other warranties, including but not limited to implied warranties or conditions of merchantability, fitness for a specific purpose, or non-infringement of intellectual property or other rights violations.

All content, text, data, graphics, images, information, recommendations, advice, and other material available on the App is provided solely for informational purposes. We do not offer any professional advice on the App, and you should not interpret or use any information you get from it as medical advice. Nothing on the App is meant to establish a doctor-patient relationship or serve as a substitute for a licensed physician's or trained health professional's advice. You hereby consent to refrain from basing any health or medical decision, in whole or in part, on anything found in our App's content.

You give us and our affiliates a non-exclusive licence to use any content you share, post, upload, or otherwise submit on our App, including original content. This licence is limited to the purpose of operating, improving, promoting, and providing the Ville platform and related services. We will not use your content for purposes materially beyond this scope without seeking your additional consent.

For your personal, non-commercial use, we grant you a nonexclusive, non-transferable, revocable, limited licence to view, copy, print, and distribute content retrieved from our App, as long as you do not remove or obscure any copyright, trademark, or other proprietary rights notices. Without our prior written consent, you are not permitted to use any content accessible through our App in any other way or for any other purpose.

You understand that all content, including information, videos, ideas, proposals, plans, pictures, messages, or other materials, is entirely your responsibility. You are solely responsible for any content you upload, publish, post, share, or send through our App.

You acknowledge that we may moderate, edit, restrict, or remove any content at our sole discretion that we reasonably believe violates any of these Terms or is harmful or objectionable in any way, with or without notice.

You are aware that while using our App you may be exposed to content that might be inaccurate, offensive, or indecent. We do not endorse, warrant, or make any representations concerning the completeness, truthfulness, accuracy, or reliability of any content posted via our App.

I.  Ville operates as a safe and supportive space for users and community members. To ensure safety, the Application provides real-time, easily accessible reporting infrastructure for all user-generated content:

• Community Reporting: Users have the right to report an entire community at any time if they reasonably believe the community's theme, description, purpose, or collective behavior violates Ville’s Rules, Policies, or general community standards.
• Individual Post Reporting: Users may flag or report any individual post, comment, image, message, or user profile at any time if the specific content allegedly violates Ville’s content policies, applicable regional laws, or safety metrics.

II. All submitted user reports are instantly routed to Ville’s centralized moderation infrastructure. This system directly intersects with the core enforcement workflows outlined in the Ville Code of Conduct:

• Expedited Child Safety Protocol: Any report flagged as containing harmful, abusive, exploitative, or inappropriate content involving minors triggers an immediate, automated quarantine of the content, followed by expedited manual review by the Ville safety team within 24 hours.
• Review and Action Tiers: Upon receiving a valid report, Ville retains the absolute operational authority to review the flagged asset and apply the mandatory disciplinary tiers defined in the Code of Conduct. These measures include, but are not limited to, immediate removal or permanent erasure of the offending post or comment; dissolution, archiving, or permanent deletion of the non-compliant community; or temporary suspension, feature restriction, or absolute termination of the offending user's account profile without liability or refund.

III. Mandatory Zero-Tolerance Policy and Blocking Capabilities

Ville enforces a strict, zero-tolerance policy against objectionable content, hate speech, harassment, severe profanity, defamation, pornography, and expressions of violence. In strict alignment with digital marketplace mandates, the Application provides a native, instantaneous "Block User" feature. Users may block any other user profile at any time, which completely prevents the blocked party from viewing the reporter's content, sending messages, or interacting with them across all Ville communities.

• Administrative Mandate and Permanent System Audit Logs

To maintain a secure, lawful, and supportive digital environment for users and community members, Ville’s administration team (the "Admin Team") retains absolute operational authority over the platform ecosystem. To guarantee accountability, internal transparency, and platform integrity, every action executed by an administrator is automatically and permanently recorded in an unalterable Administrative Permanent Activity Log.

• User Account Enforcement and Safeguards

The Admin Team possesses a multi-tiered array of enforcement tools to govern user registration and address behavior that deviates from the Ville Code of Conduct.

Enforcement Action Matrix: The Admin Team may execute the following disciplinary actions at their sole discretion based on the severity of a violation:

• Warn: Records a formal, binding warning against a user profile while the account remains active.
• Suspend: Temporarily blocks account access and feature sets for a designated probationary window.
• Ban: Indefinitely blocks account access, completely revoking platform permissions.
• Restore: Reverses an active suspension or ban, fully reactivating the account profile.
• Delete Account: Permanently removes the user profile and executes the cross-platform data purge protocols.
• Review Verification: Approves or rejects identity and profile verification requests.

To protect the platform against internal vulnerabilities, accidental lockouts, or unauthorized access elevation, no administrator may execute any of the waves of actions against their own account, or against the account profile of another designated Administrator.

• Real-Time Content and Feed Management: Ville enforces a zero-tolerance policy against objectionable content. The Admin Team holds expansive content-moderation rights, permitting them to modify user-facing interfaces at any time by: permanently removing any post or comment that violates community guidelines and erasing specific chat messages that are actively flagged or reported via communications modules; canceling a reported event or hiding any entity from the application's main discovery/home feed without deleting the underlying asset outright; configuring and expanding a centralized list of forbidden keywords and phrases to power automatic, real-time content screening blocks; and reviewing, triaging, and resolving a centralized, real-time queue of user-submitted reports across messages, posts, comments, profiles, and events.
• Community Management and Safety Operations: The Admin Team manages sub-communities and platform safety protocols to maintain a consistent environment across the application: i) Administrators retain the absolute, unilateral right to publish, archive, dissolve, or feature any sub-community or group profile and to determine the specific user events or curated editorial elements displayed on the application's home interface. ii) The Admin Team administers specialized safety protocols, including but not limited to reviewing pending identity-verification submissions, tracking active account sanctions, adjudicating user appeals against administrative actions, and auditing real-time data transmissions from the native Emergency/SOS Safety Feature.
• Communications and Platform Configuration Rights:Users explicitly acknowledge that Ville administrators retain the authority to regulate Application settings, system performance, and user benefits by: sending broadcast announcements or direct push notifications to specific user groups; updating notification templates, adjusting live feature toggles, and modifying overall Application configurations; and managing founding-member credentials, assigning custom membership grants, and monitoring the validation mechanics of the Referral Programme.

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Ville acts solely as a facilitation and information platform for community events, meetups, playdates, and similar activities organised through the App. Ville does not guarantee the safety, suitability, quality, or conduct of any third-party event organiser, venue, speaker, or participant.

Participation in any community event or offline activity is voluntary and undertaken at the participant's own discretion and risk. Parents and guardians remain solely responsible for the supervision and safety of their children during any such activity.

In the event of a physical incident, safety concern, or emergency during any Ville-facilitated activity, users should immediately contact local emergency services and notify Ville at the contact address provided below.

• LIMITATION OF LIABILITY

To the fullest extent permitted by law, we (including our directors, officers, employees, agents, partners, or licensors) will not be liable for any damages arising from your use of or in connection with our App. This exclusion includes (a) all forms of damages (direct, indirect, punitive, incidental, consequential, special, or exemplary); (b) any lost profits, revenue, reputation, business opportunities, or any data loss; or (c) any conduct or content of other users or third parties on our App.

To the fullest extent permitted by law, our total liability to you for any claims in connection with these Terms or our App shall not exceed in the aggregate the amount you have paid to us for using our App, if any.

Liability for death, personal injury, fraud, wilful misconduct, and cases of gross negligence in which a material obligation has been broken are all exempt from these limitations of liability.

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You agree to indemnify and hold harmless us (including our directors, officers, employees, agents, partners, or licensors) from and against any and all losses, liabilities, demands, damages, costs, claims, and expenses, including legal fees, that result from or are connected to your use of our App, including but not limited to your user-generated content and breach of these Terms and any third-party rights.

The appearance and feel of the App, as well as the designs, trademarks, service marks, trade names, graphics, and logos used in connection with it, belong to us and are protected by patents, copyrights, trademarks, and other proprietary rights and laws of India. We reserve all intellectual property rights to, title to, licence, and interest in the content accessible through the App.

In particular, you represent and warrant that your use of our App:
• Will adhere rigorously to these Terms as well as all relevant legal and regulatory requirements;
• Will not be utilised to promote illegal activity, publish illegal content, or serve any other unlawful purpose;
• Will not infringe or improperly use someone else's copyright, patent, trademark, trade secret, or other proprietary rights;
• Will not post, publish, or comment that encourages violence against someone based on their appearance, background, or identity; incites hatred; encourages discrimination; or disparages people based on their race or ethnic origin, religion, disability, age, nationality, veteran status, sexual orientation, gender, or gender identity;
• Will not upload or transmit viruses or any other type of malicious code;
• Will not collect or track or divulge information about which you do not have permission;
• Will not be used to send any unauthorised advertising, promotional materials, spam, junk mail, or any other type of unsolicited mass communications;
• Will not use or attempt to use another person's account, fabricate a false identity, misrepresent your identity, or create a profile for someone other than yourself;
• Will obtain permission from the content owner before copying, using, displaying, or distributing any information obtained from our App.

Ville maintains zero tolerance for any exploitation of minors. Any such activity will result in immediate account termination and may be reported to relevant law enforcement.

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• In-App Account Deletion Initiation: Users may request the permanent deletion of their account at any time directly from within the Application settings. To protect your personal safety, prevent unauthorized identity theft, check for pending financial transactions, and prevent fraudulent content manipulation, all deletion requests undergo an administrative verification and security audit prior to absolute finalization. Upon initiation of the deletion request, Ville's administrative system will process the inquiry, and the user will receive a formal notification regarding the status and outcome of the deletion process. To maintain the data security and protect against accidental loss of admin access, the admin accounts cannot be deleted or altered through this process by other admins.
• Comprehensive Purge and De-Linking Scope: Once the security audit is approved and finalized, Ville executes a comprehensive data purge across the entire platform ecosystem. The following records will be permanently removed or irreversibly de-linked from the platform so that they cannot be associated with any real-world identity: the primary user account profile, login credentials, and verification metrics; all linked children's profiles and associated family metadata; all private or group chat messages and interactive communications; all community group activity, posts, reactions, comments, and media updates; and all historical in-app notifications, logs, and relative activity records.
• Data Retention Framework and Legal Exceptions: For as long as your Ville account remains active, the platform will securely store and maintain your provided information and documentation. Upon final account deletion, all content is removed from public view and purged as described above. However, you acknowledge that certain data may be retained in secure, archived, or sandboxed environments for a reasonable, legally specified period under the following strict conditions: compliance with statutory regional and national accounting, financial, or data protection laws; prevention, discovery, or mitigation of fraud, financial crimes, or severe violations of the Code of Conduct; and legitimate business continuity protections, infrastructure backups, and security audits in strict accordance with the Ville Privacy Policy.

Ville utilizes highly secure, elite external technology infrastructure and payment rails to power core application modules. You acknowledge and agree that data securely shared with or held by these outside providers (such as Stream Chat, Google Firebase, Razorpay, Apple App Store Connect (for iOS), Amazon Web Services) is governed directly by each respective provider’s standalone data retention schedules and security privacy frameworks.

You can use your account settings to remove your account at any time. Your content will no longer be accessible to the public upon account deletion, and your account information will be handled in compliance with our privacy policy. We may immediately suspend or terminate your access to all or any part of our App at any time, with or without notice, if we believe you have violated these Terms or other applicable guidelines. All clauses in this Agreement that by their nature shall survive termination, such as ownership, warranty, disclaimers, indemnity, and liability limitations, shall do so.

By accessing or using our App, you agree that these Terms and your relationship with us shall be governed by and construed in accordance with the laws of India.

• Dispute Resolution: All disputes arising out of or in connection with these Terms or your use of our App shall be referred to and finally resolved by arbitration in accordance with the Arbitration and Conciliation Act, 1996 (as amended), under the auspices of the Indian Council of Arbitration, New Delhi. The arbitration shall be conducted in English, and the arbitral award shall be final and binding on the parties. Judgment on the award may be entered and enforced in any court of competent jurisdiction.
• Seat and Jurisdiction: The seat of arbitration shall be New Delhi. Subject to the above arbitration framework, the courts at New Delhi shall have exclusive jurisdiction over any disputes arising out of or in relation to these Terms or your use of our App.

These Terms constitute the entire agreement between us concerning our App. The validity and enforceability of the remaining parts of these Terms are unaffected if any portion of it is unlawful, void, or unenforceable. If we do not take action to enforce a breach, that does not mean that we have waived our right to enforce this contract. Without our permission, you are not permitted to assign or transfer this contract (or your use of our App) to anyone. We may assign this contract to our affiliates or a third party that purchases it without your permission.

For any queries, grievances, or clarifications in respect of these Terms, please contact our designated Grievance Officer:

Grievance Officer Name: Harshdeep Banga & Harshmita Singh

Email: grievance@navio.ventures

Mailing Address: 2nd floor, WeWork Eldeco Centre, Block A, Shivalik Colony, Malviya Nagar, New Delhi, Delhi 110017

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