Privacy Policy

In order to provide and improve our services, Ville may collect different categories of information from users accessing or using the Platform.

When you create an account on Ville, we may collect personal information including Name, email, phone number, profile photo, bio, parenting role, age, username, gender, date of birth, city, location co-ordinates and other information voluntarily provided by you during registration or while using the Platform.

As Ville is a parenting-focused platform, users may voluntarily provide limited information relating to children and dependents, including first names or nicknames, age groups, interests, activity preferences, photographs, participation details for parenting events or communities, and other parenting-related information shared at the discretion of parents or guardians.

Ville may collect information relating to your membership, including your membership plan, trial period, subscription status, payment status, transaction references and applicable benefits or rewards; referral information, including referral codes, invitations, referral activity and eligible rewards; information submitted through reports, complaints, safety concerns or moderation requests, including supporting screenshots or evidence; and technical and device information such as device model, operating system, IP address, app version, language settings, device identifiers, network information, crash reports and diagnostic information. This information is used to administer memberships and referrals, process payments, investigate and address safety or policy concerns, maintain platform security, and operate, maintain and improve the Platform.

Ville provides an AI-powered assistant that utilises a hybrid architecture of internal proprietary logic and integration with Google Gemini.

Important disclosures regarding AI data processing:
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• Prompts you submit to the chatbot are transmitted to Google Gemini for response generation. This processing is governed by Google's applicable data processing terms and privacy policies in addition to this Privacy Policy.
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• Ville implements data masking protocols prior to transmission, which means your personally identifiable information (such as name, contact details, and child identifiers) is stripped from prompts before they are sent to Google Gemini.
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• Your prompt data is not used to train public Large Language Models (LLMs), including Google's publicly available models. Ville has contractually confirmed this with its AI service provider.
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• Responses generated by the AI assistant are automated and intended solely for general informational purposes. They do not constitute professional medical, childcare, or psychological advice. Users must independently evaluate all AI-generated content.

By using the AI chatbot, you acknowledge and consent to the above data processing arrangements. You may choose not to use the chatbot feature if you do not wish your inputs to be processed by third-party AI infrastructure.

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Ville may automatically collect certain technical and device-related information, including device model, operating system, browser type, IP address, app version, language settings, device identifiers, network information, crash reports, and diagnostic information. Ville requests device permissions, such as access to the camera, location, and contacts, only where reasonably required for specific features and functionality.

Where users grant the relevant permission through their device settings, Ville may collect approximate location information to provide location-based features such as nearby parenting communities, events, recommendations, and relevant local content. Users may manage or disable device permissions through their device settings; however, certain functionalities may be affected as a result.

Ville implements reasonable technical and organisational measures designed to protect personal information against unauthorised access, misuse, alteration, disclosure, loss, or destruction.
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• Security of Data in Transit: All communication between the Ville application and its servers is protected using HTTPS/TLS encryption. Ville also implements appropriate server-level security measures, including secure headers and cross-origin security controls.
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• Security of Stored Data: Personal information is stored on secured infrastructure with access restricted to authorised personnel and systems based on legitimate operational requirements. Ville relies on appropriate security controls implemented at its hosting and database infrastructure to protect stored information.
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• Passwords and Verification Codes: User passwords are stored using one-way cryptographic hashing and are not maintained in readable form. One-time verification codes used for registration, login, authentication, or password recovery are subject to appropriate security protections and are not stored as readable credentials.
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• Access Controls and Account Security: Ville uses secure authentication mechanisms and access tokens to manage user sessions and may revoke active sessions where reasonably necessary, including following password changes or suspected unauthorised activity. Suspended, banned, or deleted accounts may be restricted from accessing the Platform. Administrative functions are restricted to authorised administrator accounts, and Ville applies access controls to reduce the risk of unauthorised administrative actions. Ville may also apply rate-limiting and other safeguards to sensitive functions, including login, verification-code requests, and AI chatbot interactions, to reduce misuse and automated abuse.

Ville uses collected information for legitimate business and operational purposes connected with providing the Platform and related services.

We use user information to create and manage accounts, authenticate users, provide customer support, personalise user experiences, recommend relevant communities or content, facilitate social and parenting interactions, improve platform functionality, and ensure smooth operation of the App.
Information may also be used to organise events, manage participation in parenting communities, enable messaging and social features, improve safety and moderation systems, prevent misuse or fraudulent activity, conduct analytics and research, monitor performance, and develop new features.

Ville may use contact information to communicate with users regarding account activity, important platform updates, safety notifications, event reminders, support requests, newsletters, and marketing communications where permitted by applicable law.

Ville works with certain third-party service providers to operate, maintain, and provide specific features of the Platform. Depending on the feature used, these providers may receive or process only the information reasonably necessary to provide their respective services. These providers include:

Stream Chat

Powers direct messages and community chat. Stores the actual chat content and receives basic profile information, such as name, photo and role, to display and facilitate chats.

Google Gemini (AI)

Powers the in-app AI parenting assistant. Receives the user's message text and, where voluntarily shared, attached images to generate a response.

Firebase (Google)

Delivers push notifications to users' devices.

SMS Country

Sends OTP text messages for phone verification, login and password reset.

Google / Apple Sign-In

Used to authenticate users at login. Ville does not receive or store the user's Google or Apple account password through these services.

Razorpay

Processes India-based membership and subscription payments. Payment information submitted through Razorpay is processed in accordance with Razorpay's applicable terms and privacy practices.

Apple In-App Purchase

Processes iOS membership and subscription payments through Apple's applicable in-app payment system.

AWS (Amazon)

Stores uploaded photos and supports scheduled background tasks, such as event reminders.

Google Maps

Supports location search and address look-up features.

Ville uses cookies, session data, software development kits (SDKs), device identifiers, and similar technologies to personalise user experience, improve platform functionality, analyse usage patterns, and enhance the overall performance of the App and/or Website.

Each time a user accesses the App and/or Website, certain technical and session-related information may automatically be logged. Such session data may include IP address, device information, browser type, operating system, access times, browsing activity, click patterns, frequency of visits, duration of sessions, and interactions carried out on the Platform. This information is generally collected in aggregated or anonymised form and does not independently identify users personally.

Ville processes personal data in accordance with the Digital Personal Data Protection Act, 2023, the Information Technology Act, 2000, and other applicable Indian laws, rules and regulations relating to data protection, privacy, information technology and cybersecurity. Ville may process personal data with the user's consent, where required under applicable law, and where necessary for providing and administering the Platform and services requested by the user, maintaining platform security, preventing fraud and misuse, complying with legal obligations, responding to lawful requests from governmental or regulatory authorities, and for other purposes permitted under applicable law. Ville will process personal data in accordance with the purposes communicated to users and applicable legal requirements.

Ville operates as a community-driven parenting platform where users may interact publicly or privately with other users.

Any information, photographs, posts, comments, recommendations, event details, or other content voluntarily shared within public sections of the Platform may become visible to other users and may be reshared depending on platform functionality and privacy settings.

Users are solely responsible for the content they upload, publish, or communicate through Ville. Users are advised not to publicly disclose sensitive personal information relating to themselves or their children.

Ville reserves the right, but not the obligation, to review, moderate, remove, restrict, or disable access to content that violates applicable laws, platform guidelines, intellectual property rights, community standards, or user safety requirements.

Ville does not sell personal information of users to third parties. We may share information with trusted service providers, contractors, technology partners, analytics providers, cloud hosting providers, communication service providers, customer support vendors, and security partners strictly to the extent necessary for operating the Platform.

Ville may disclose personal information where required under applicable law, court orders, governmental directions, legal proceedings, law enforcement requests, or regulatory requirements, including the POCSO Act, 2012 where the safety of minors is concerned.

Mergers and Acquisitions: In the event of a merger, acquisition, or sale of assets, user information may be transferred to a successor entity. Ville will provide users with a minimum of 15 days' advance notice before any such transfer occurs. If the acquiring entity proposes to process data for purposes materially different from those stated here, users will be provided a clear opportunity to delete their data before the transfer occurs.

Ville is intended for use by parents, guardians, caregivers, and adults responsible for children.

We do not knowingly permit children to independently create accounts where such activity is restricted under applicable law without parental or guardian authorisation. Parents and guardians remain solely responsible for any information relating to children that they voluntarily upload or share through the Platform.

Ville encourages users to exercise caution while sharing photographs, personal details, school information, routines, or location-related information concerning children.

If we become aware that personal information relating to a child has been collected unlawfully or without appropriate authorisation, we will take reasonable steps to delete such information from our systems and, where applicable, report the matter to the lawful agency.

Users may contact us regarding concerns relating to children's privacy at: grievance@navio.ventures

All personal and sensitive information of our Indian users is stored exclusively on secure servers located within the territory of India.

We maintain your data only for the duration that your account remains active. If an account remains inactive for a continuous period of 90 days, Ville will issue a formal notification via your registered email and in-app alert. Should the account remain dormant for an additional 30 days, we will proceed to permanently anonymise your data using industry-standard techniques such as noise addition or data aggregation, ensuring the resulting dataset meets a high threshold of non-identifiability.

Upon receiving a formal account deletion request through the App, all associated data is purged from our active production systems within 72 hours. Ville further undertakes to issue Downstream Deletion Requests to all trusted third-party service providers, analytics vendors, and sub-processors with whom your data was shared.

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Ville reserves the right to revise, modify, amend, or update this Privacy Policy from time to time. Any updated version shall be made available on the App and/or Website along with the revised effective date. Where required under applicable law, users will also be notified through email or in-app notifications.

Continued access to or use of the App and/or Website after any modifications to this Privacy Policy shall constitute acceptance of the revised Privacy Policy.

In case of any complaints, concerns, grievances, or questions relating to this Privacy Policy, users may contact Ville through the designated Grievance Officer:

Grievance Officer Name: Harshdeep Banga & Harshmita Singh

Email: grievance@navio.ventures

Mailing Address: 2nd floor, WeWork Eldeco Centre, Block A, Shivalik Colony, Malviya Nagar, New Delhi, Delhi 110017

Ville is committed to acknowledginggrievances within 48 hours and providing a final resolution within thestatutory period of 30 days.

Ville is committed to acknowledging grievances within 48 hours and providing a final resolution within the statutory period of 30 days.

This Privacy Policy and the collection, processing, storage, and use of information by Ville shall be governed by the laws of India, including the Information Technology Act, 2000 and the Digital Personal Data Protection Act, 2023.

Any disputes, claims, or causes of action arising out of or relating to this Privacy Policy shall be subject to the exclusive jurisdiction of the competent courts located in New Delhi, India.

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